Our services
Everything your store needs after the customer hits “order”
We do three things, and we do them properly: deliver the order, collect the money, and return what comes back.
Delivery
We collect parcels from your store or warehouse and deliver them to the customer’s door, with a heads-up before delivery.
- Pickup from your address at the agreed time.
- A tracking number for every parcel the customer can use.
- The courier contacts the customer before delivery to confirm the address.
Cash on delivery
We collect the parcel value from the customer in cash at handover and remit it to your account.
- Documented cash collection per shipment.
- An itemised statement of every collection and remittance.
- Collection fee: [collection fee].
Returns
If the customer refuses or cannot be reached, we retry, then send the parcel back to you with a clear reason.
- Delivery retried before the parcel is returned.
- A return reason recorded on every shipment.
- Return fee: [return fee].
Pricing and coverage
Pricing by zone
This is the pricing structure the site will display. Final values are entered in the CMS once confirmed.
| Zone | Shipping fee | Delivery time | Collection fee |
|---|---|---|---|
| Cairo & Giza | [shipping fee] | [delivery time] | [collection fee] |
| Alexandria & the Delta | [shipping fee] | [delivery time] | [collection fee] |
| Upper Egypt | [shipping fee] | [delivery time] | [collection fee] |
| Remote & coastal areas | [shipping fee] | [delivery time] | [collection fee] |
Prices include or exclude tax per [tax policy]; overweight parcels are charged per [overweight policy].
What we commit to
Pickup window
We collect from your address within [pickup window] of the request.
Delivery time
Cairo & Giza [Cairo/Giza delivery time]; other governorates [governorate delivery time].
Delivery attempts
[delivery attempts] attempts within [retry window] before the parcel is returned.
Remittance
We remit collected cash [remittance cycle] with an itemised statement.
These commitments go into the service contract; the values are confirmed before launch.